Terms of service

Terms & Conditions of Sustire

Welcome to SusTire. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before using our services.

General

These Terms & Conditions govern your use of the Sustire website and services. By using this website, you agree to comply with all applicable laws and regulations.

Sustire reserves the right to update or modify these terms at any time without prior notice.

Products & Availability

We strive to ensure all product details, images, prices, and availability are accurate. However:

Product colors may vary slightly due to screen settings
Availability may change without notice
We reserve the right to discontinue products at any time

Orders may be canceled if a product becomes unavailable or due to pricing errors.

Pricing & Payments

All prices are listed in Bangladeshi Taka (BDT).

We currently accept payments through:

Cash on Delivery (COD)
bKash
Nagad
Bank Transfer (if applicable)

Sustire reserves the right to modify product prices at any time without prior notice.

Order Confirmation

After placing an order:

You may receive a confirmation message, email, or phone call
Orders are only confirmed after verification by our team
Sustire reserves the right to refuse or cancel suspicious or incomplete orders

Shipping & Delivery

Delivery timelines may vary depending on location and courier services.

Estimated delivery:

Inside Dhaka: 2–4 business days
Outside Dhaka: 3–7 business days

Delays may occur due to:

Public holidays
Weather conditions
Courier issues
Incorrect customer information

Returns & Exchanges

Please review our Return & Exchange Policy for detailed information regarding:

Eligibility
Refunds
Damaged products
Size exchanges

By purchasing from Sustire, you agree to our return policy.

Intellectual Property

All content on this website, including:

Logos
Product photos
Graphics
Text
Branding

are the property of Sustire and may not be copied, reproduced, or used without permission.

User Responsibilities

By using this website, you agree:

Not to provide false information
Not to misuse the website or attempt unauthorized access
Not to use the website for fraudulent activities

Limitation of Liability

Sustire shall not be held responsible for:

Indirect or incidental damages
Delivery delays caused by third-party couriers
Technical interruptions or website downtime

Our maximum liability is limited to the value of the purchased product.

Privacy

Customer information is collected only for order processing, delivery, and communication purposes. We do not sell or share personal information with unauthorized third parties.