Shipping policy

Shipping Policy of Sustire

Welcome to SusTire

At Sustire, we aim to deliver your orders safely and efficiently across Bangladesh.

Delivery Coverage

We currently provide nationwide delivery across Bangladesh through trusted courier partners.

Order Processing

Orders are generally processed within 1–2 business days. Orders placed during weekends or public holidays may require additional processing time. Customers may receive a confirmation call or message before shipment.

Estimated Delivery Time

Inside Chittagong: 24-48 businesshours
Inside Dhaka: 2–4 business days
Outside Dhaka: 3–7 business days

Delivery timelines may vary depending on weather conditions, public holidays, courier availability, or remote delivery locations.

Shipping Charges

Shipping charges may vary depending on delivery location, product quantity, and courier service. The final delivery charge will be shown during checkout or confirmed by our team.

Cash on Delivery (COD)

Cash on Delivery is available in selected areas across Bangladesh. Customers are requested to keep the payment ready at the time of delivery.

Failed Delivery Attempts

Delivery may fail if the customer is unreachable, provides incorrect information, or refuses the parcel without a valid reason. Sustire reserves the right to limit future Cash on Delivery orders in such cases.

Order Tracking

Once an order is shipped, customers may receive tracking information and delivery updates through SMS, phone call, or social media communication.

Damaged or Opened Parcels

Customers are requested to check the parcel during delivery. If the parcel appears damaged, opened, or incomplete, please contact us within 48 hours with photos or videos for verification.

Delivery Delays

Sustire is not responsible for delays caused by natural disasters, political unrest, courier disruptions, public holidays, or other unexpected logistical issues.